Effective Date: 11/30/2023

 

Introduction:

Welcome to our Laundry Delivery Service! We are delighted to offer you the convenience of having your laundry picked up, professionally cleaned, and delivered right to your doorstep. To ensure a smooth and satisfactory experience, please review our policy guidelines below.

 

Service Areas:

Our laundry delivery service is available within Metro Detroit. If you reside outside these areas, please contact our customer service for assistance.

 

Service Hours:

• Laundry pickup and delivery are available 7 days a week from 10:00 am to 12:00 pm.

• Please ensure someone is available at the specified delivery address during these hours to receive your laundry.

 

Order Placement:

• Orders can be placed through our website, email, or via phone.

• Specify your preferred pickup and delivery times during the order placement.

• Ensure that all items for laundry are properly bagged and labeled.

 

Pricing and Payment:

• Our pricing is based on the type and quantity of items. Refer to our pricing list on the website or app.

• Payments can be made online through various secure payment methods.

• Promotions and discounts may be available; check our website or app for current offers.

 

Cancellation and Rescheduling:

• Cancellations or rescheduling should be done at least 2 hours before the scheduled pickup time.

• Late cancellations may incur a $20 fee.

 

Laundry Care:

• Please separate your laundry into appropriate categories (e.g., whites, colors, delicates).

• Ensure all pockets are empty, and items requiring special attention are clearly marked.

• We are not responsible for any damages caused by items not properly prepared for laundering.

 

Lost or Damaged Items:

• While we take utmost care with your laundry, accidents can happen. Please check your items upon delivery.

• Report any lost or damaged items within 24 hours of delivery for investigation.

 

Customer Support:

• Our customer support team is available to assist you from 10 am - 2 pm on weekdays.

• Reach out via email @salinaz.lds@gmail.com for any queries, concerns, or feedback.

 

Privacy and Security:

• We prioritize the privacy and security of your information. Refer to our Privacy Policy for details.

 

Feedback and Reviews:

• We value your feedback! Feel free to leave reviews on our website and social media.

 

Changes to Policy:

• We reserve the right to update this policy. Please check our website or app for the latest version.

 

Thank you for choosing our Laundry Delivery Service! We appreciate your trust in us and look forward to providing you with exceptional service.​